Warranty Information topics

Wrong memory sent

thurls — Wed, 18 Nov 2009 20:46:47 GMT

Hi, I ordered ddr2 pc5300 memory a few days ago for an Acer Aspire L100. The memory that arrived was pc6400 - the computer I tried installing it in would not boot. I've raised an RMA - 41016120 - and will return the kit to you. This order was for a customer of mine who now has to wait for the replacement to be sent out. Is there any possibility the process can be speeded up? Thanks in advance, Thurls

ORDERED THE WRONG RAM for my imac!!

meatstew — Mon, 16 Nov 2009 21:17:07 GMT

Hi I have only just ordered my Ram for the imac and realised I ordered it for the wrong model.

I have a G5 1.6GHz and I mistakenly ordered it for a 1.9GHZ.

Can anyone cancel the order so that I can re order it?

Or will it be compatable?

my order number is:-

ORDER SUMMARY
Web Order Request Number: 95384-534766
Order Date/Time (GMT): 16 November 2009 19:25:32

Thanks, Ants :}>

RMA shipped to wrong address

rufeo — Mon, 16 Nov 2009 14:55:40 GMT

I recently rma'd some ram and my rma no was #41010589. The item was received and a replacement was shipped (order no 0024754594), but this is being shipped to my old address. I've put in a new shipping address and also filled this new address into the rma request form.

Is there anyway you can stop the package being delievered and ship it to the address i specified?

Thank you

One of 2 memory chip is having issue.

mordicus93 — Sun, 15 Nov 2009 15:19:00 GMT

Hello.

I did assemble my own personnal computer sometime ago.

I bought 2x1 Go crucial ballistix memory chip.

Since a few days, my pc can't boot.

I did some tests, and as a result, i can only boot with one memory chip, not the other.

http://www.crucial.com/eu/systemscanner/viewscanbyid.aspx?id=B645962B31D926C3 (link for the crucial scan)

things i can read on my chip:

CL1118V.NV

97432

BL12864AA804.8FE5

LEAD-FREE w/EPP

What have i to do for the warranty ?

(Sorry for my poor english, i'm from France btw).

Have a nice day.

No RMA number yet

gargoyle67 — Fri, 13 Nov 2009 11:44:00 GMT

Hi, I sent you a RMA request on the 11th and still haven't received an RMA number,

Please let me know.

It's for 1x 1gb ddr2 stick of faulty ballistix memory

BL12864AA1065.16FD5
(000000000000097533)

Many thanks.

READ ME FIRST: Warranty Guides and FAQs

Crucial_FAQ — Wed, 11 Nov 2009 18:51:36 GMT

We want all of our members to enjoy their experience in the Crucial forum community. Please bear in mind the following when asking for help:

1. Please do not post in all caps. This is unnecessary and makes the forums difficult to read.

2. Create new posts for your specific issue, unless a solution has been posted prior. (Use "search" function to find a solution that has already been posted. Do not change the subject headlines for other posts.)

3. Post a subject title that provides a clear indication of the problem you are experiencing. For example. posting something like "Major problem!! Look inside!" does not communicate anything about the issue you are facing.

4. Please provide the following information:

Make and model names of computer or motherboard. If you do not know this information, click on the following link to use our system scanner.

http://www.crucial.com/systemscanner/

When the scanner has finished, copy the URL from your browser's address bar and paste it into your post, so we can find the information.

Crucial Part Number. The one from the part, not the one from the scan result page (the two are different).

A detailed description of issue. Simply saying "part is not working" does not provide enough information to be able to give a detailed, helpful response.

Advance-replacement RMA option?

jmc — Sun, 08 Nov 2009 02:15:36 GMT

I'm planning to get a 256GB SSD drive for my Macbook Pro system. It is a critical system and I want to check on your RMA procedure. I may not want to go with your product if it will take a significant time to get a new drive in the event of a failure. Is there an advance-replacement option? If not is there any other expediting options to get it sent back to me from you? Cross-shipping? etc.

Thanks!

Shipment information

dutsh — Fri, 06 Nov 2009 12:26:24 GMT

Greetings!

I have a crucial ballistix kit (ddr2; 2x1gb) and one of them died.

So I would need to send it, but I live in Hungary and the shipment cost is pretty high.

I want to know, if I sent it back to England for warranty replacement, and it will successfully replaced -->

Who will pay for the shipment for backwards (from England to Hungary)? (The Crucial or Me (with collect on delivery))

Thanks in advance

dutsh

RMA Status

zebbulon78 — Thu, 05 Nov 2009 14:35:43 GMT

Hello, I return 2 KITs by UPS 17/09/2009, RMA 40984048.

Do you received it ?

Do you return another Kits ?

I don't receive any mail since I send it by UPS.

Where can I see the status of my RMA ?

Thanks

RMA number

fish — Thu, 05 Nov 2009 02:18:28 GMT

I sent my request for RMA number on Sunday, 11/1/2009. I recieved a confirmation email stating that this RMA number would be coming in a second email shortly but this has still not been received. How long does this generally take or should I have already recieved it. Thanks.

RMA status.

Mecha — Wed, 28 Oct 2009 21:09:20 GMT

Hey there. A little over a week ago, I sent in a package to Crucial. USPS showed that they dropped the package off, but it's been exactly a week now since drop off and I'm getting a bit concerned. If Crucial tends to send some kind of notification of when they received a package, they didn't seem to send one to me. Could I get someone to double check that Crucial does in fact have my package?

My RMA number is "41003320"

RMA Assistance Please

subrosa — Wed, 28 Oct 2009 00:08:54 GMT

I recently submitted and recieved my RMA number. The only problem is, the item I linked to the RMA is slightly different than the item number I should have given. I bought the RAM as a kit, and copied the number from the actual sticker on the module, so that product number is for the individual sticks. However I did put I put in the description that this is a kit. I have also mis-placed the original plastic packaging for the kit.. Am I still okay to ship the RMA?

Thanks,
Matt

RMA number request, July 2009, not received.

kv — Tue, 27 Oct 2009 13:54:36 GMT

Dear Crucial, One of the purchased (BL2KIT12864AA1065.000, containing 2 modules of PN:79884) memory modules has turned faulty and my system fails to boot. I have tried the suspect module in differing slots including on it's own and the system fails to boot; working fine with just the working module in one slot (1gb). After trying both modules again the system did work and was able to boot for about 2 weeks, whence the problem of boot failure has returned, and removing the intermittently faulty module allows the system to boot again. When the module doesn't work in this system, I also tried it in another DDR2 Motherboard I have, and again it failed to boot therein.

I sent a RMA request on 23 July 2009, the problem is now getting worse and all boot attempts fail. Please help with sending RMA number to me (maybe email address entered was incorrect?)

Regards.

MSI P43 Neo-F (MS 7519 V1.0) Memory

Crucial_Katana — Thu, 22 Oct 2009 19:18:40 GMT

Moved to Standard DRAM for better visibility.

Upgrade of Memory

Crucial_maulmod — Thu, 22 Oct 2009 12:10:07 GMT

This content has been moved to the correct board; Standard DRAM, for better visibility.

Need RMA Number

blufox219 — Sun, 18 Oct 2009 18:57:48 GMT

Hello, I just filled out my RMA form earlier yesterday and havent received the second email with my RMA number, that the first email said i would get (the email said i would receive this RMA Number SHORTLY). Did some searching on these forums and it looks like Crucial is having a pretty solid track record of not "streamlining" the RMA # emails they're supposed to send. Posting this to save myself the time and hassle of waiting for an email i probobly wont receive. (sorry crucial just going by what i see)

Need an RMA number please ASAP. Need my 2 Gigs back in my system.....like yesterday.

Forums email is the same as the email i filled out RMA Return form with. Thanks in advance!

returned macbook aluminum memory with RMA

biomorph — Fri, 16 Oct 2009 22:55:43 GMT

Hi,

I took my macbook to apple store because of problems waking up from sleep. The apple genius ran some tests on it and said it was a problem with memory. I upgraded my memory the day I bought my macbook last october, at the campus apple store. I took my bad memory (2 X 2GB module) into the campus store and they asked me to return it to crucial. I applied for an RMA and returned it to crucial and they received it yesterday ( I tracked the shipment). Do any of you know how long it will be before my memory will be replaced? I really need the memory quick because I use my computer a lot for graphics and data analysis.

The RMA# is 41001816.

Thanks

Still waiting for RMA

mjones — Tue, 13 Oct 2009 14:36:12 GMT

Hi I sent my faulty memory back to your a few weeks ago and have heard nothing since or had any replacement memory. The RMA #40995490.

Can someone advise as I need this urgently.

Rgds

Mark Jones

Compatibilty Warranty Warning

robplum — Wed, 07 Oct 2009 14:20:46 GMT

Be careful with Crucial:

If you order a module which is according to them is compatable and you then subsequently order a second identical one at a later date and you discover the 2 modules together aren't in fact compatible with your machine - they will not refund the original module. Leaving you stuck with a module you can't use.

You have been warned!

Waiting on RMA

JackNSally — Wed, 07 Oct 2009 06:22:36 GMT

I have been waiting on an RMA number. Any mods that can help?

Thanks,

JnS