All Warranty Information posts

Re: One of 2 memory chip is having issue.

mordicus93 — Fri, 20 Nov 2009 10:16:00 GMT

Thanks for your answer.

That's what i did, when will i have some news ? and how ? (i mean here ? e-mail ?)

I sent my ship back to the UK the 17 november 09.

They haven't received it yet, because i don't have the reception ticket yet :p

Thx in advance and sorry for my english.

Re: No RMA number yet

Crucial_maulmod — Fri, 20 Nov 2009 09:58:50 GMT

Hi Warren,

Apologies for the delay with your RMA. I have resent the email now so please follow the instructions on this to return the part for exchange.

Thanks

Re: ORDERED THE WRONG RAM for my imac!!

Crucial_maulmod — Fri, 20 Nov 2009 09:42:17 GMT

Hi Ants,

I see you have contacted Customer Support to sort this out, which is the best thing to do. The two models take different types of memory so this has been changed for you.

Please let us know if you require further support.

Re: No RMA number yet

walruswal — Thu, 19 Nov 2009 20:52:46 GMT

Hi - I also have noit received an RMA number - I got the initial email telling me I would receive an email later, but got nothing...

These are the details:

RMA request date/time: 11/11/2009 16:05:13

Item Information

Item Description	Price	Original Qty	Returned Qty
CT8GBSDHC (109898)	GBP 17.99 + 2.70(tax)	1	1

Wrong memory sent

thurls — Wed, 18 Nov 2009 20:46:47 GMT

Hi, I ordered ddr2 pc5300 memory a few days ago for an Acer Aspire L100. The memory that arrived was pc6400 - the computer I tried installing it in would not boot. I've raised an RMA - 41016120 - and will return the kit to you. This order was for a customer of mine who now has to wait for the replacement to be sent out. Is there any possibility the process can be speeded up? Thanks in advance, Thurls

Re: RMA shipped to wrong address

Crucial_maulmod — Tue, 17 Nov 2009 09:25:45 GMT

Hi Rufeo,

I apologise for this error. I have asked one of our Customer Support reps to look into this and they will contact you later today with a resolution.

Apologies once again for any inconvenience this may have caused.

Re: One of 2 memory chip is having issue.

Crucial_maulmod — Tue, 17 Nov 2009 09:11:55 GMT

Hi mordicus93,

Based on the troubleshooting you have done, we would recommend you return the modules for an exchange. Please use the link below to set up a return. Alternatively you can find our contact options from France here .

FR Returns

ORDERED THE WRONG RAM for my imac!!

meatstew — Mon, 16 Nov 2009 21:17:07 GMT

Hi I have only just ordered my Ram for the imac and realised I ordered it for the wrong model.

I have a G5 1.6GHz and I mistakenly ordered it for a 1.9GHZ.

Can anyone cancel the order so that I can re order it?

Or will it be compatable?

my order number is:-

ORDER SUMMARY
Web Order Request Number: 95384-534766
Order Date/Time (GMT): 16 November 2009 19:25:32

Thanks, Ants :}>

RMA shipped to wrong address

rufeo — Mon, 16 Nov 2009 14:55:40 GMT

I recently rma'd some ram and my rma no was #41010589. The item was received and a replacement was shipped (order no 0024754594), but this is being shipped to my old address. I've put in a new shipping address and also filled this new address into the rma request form.

Is there anyway you can stop the package being delievered and ship it to the address i specified?

Thank you

One of 2 memory chip is having issue.

mordicus93 — Sun, 15 Nov 2009 15:19:00 GMT

Hello.

I did assemble my own personnal computer sometime ago.

I bought 2x1 Go crucial ballistix memory chip.

Since a few days, my pc can't boot.

I did some tests, and as a result, i can only boot with one memory chip, not the other.

http://www.crucial.com/eu/systemscanner/viewscanbyid.aspx?id=B645962B31D926C3 (link for the crucial scan)

things i can read on my chip:

CL1118V.NV

97432

BL12864AA804.8FE5

LEAD-FREE w/EPP

What have i to do for the warranty ?

(Sorry for my poor english, i'm from France btw).

Have a nice day.

Re: No RMA number yet

gargoyle67 — Fri, 13 Nov 2009 16:01:45 GMT

Hi thanks just got the email it must have been delayed as I have been checking my mail which auto checks every 10 minuets or so :smileyhappy: Got the RMA details I'll post it back to you many thanks.

Re: No RMA number yet

Crucial_Katana — Fri, 13 Nov 2009 15:21:34 GMT

I show that an email was sent out to you this morning, with an RMA number and return instructions. The time stamp on the email is past the time when you made your post, so please check your inbox. Let me know if you didn't receive it, and I can send you a PM with the information. :)

No RMA number yet

gargoyle67 — Fri, 13 Nov 2009 11:44:00 GMT

Hi, I sent you a RMA request on the 11th and still haven't received an RMA number,

Please let me know.

It's for 1x 1gb ddr2 stick of faulty ballistix memory

BL12864AA1065.16FD5
(000000000000097533)

Many thanks.

How do I cancel or change my order?

Crucial_FAQ — Wed, 11 Nov 2009 18:53:57 GMT

To cancel/change an order, first, check the status of your order to ensure that it has not already shipped. If a tracking number has NOT yet been assigned, you may be able to cancel/change your order using our Expert Online chat tool, or you can cancel/change it by calling us at one of the phone numbers listed below during business hours.

US: 800-336-8915 (U.S. and Canada only) or 208-363-5790
UK: 0800 013 0335 or +44 (0)1355 586100 outside the UK

If it is outside our business hours, we will likely be unable to cancel/change the order prior to it shipping. Please note that e-mail is NOT a good way to cancel your order; if we have a heavy influx of e-mails to answer, your order will very likely ship BEFORE we are able to read your e-mail and cancel your order.

If we are unable to stop your order before it ships, contact Customer Service for assistance in setting up a return.

How will my system warranty be affected?

Crucial_FAQ — Wed, 11 Nov 2009 18:53:30 GMT

Opening up your system and adding Crucial RAM should in NO WAY void your original warranty.

The Magnuson-Moss Act, enacted into law by the US Congress in 1975, protects consumers' right to use the products they want.

How does it work? In legal terms, the Act prohibits manufacturers from requiring consumers to use products or services from a particular manufacturer in order to keep their original product warranty valid. That means, in most cases, you don't have to upgrade with your system manufacturer's memory or memory from another manufacturer specified by your system manufacturer to maintain your system warranty.

In much simpler terms, you can add Crucial RAM and your system warranty will remain valid!

That's great news in more ways than one. Not only do you save money buying Crucial memory upgrades direct from the factory, you also get the same RAM that's built into today's leading machines.

Nearly every major computer manufacturer, including Dell, IBM, Gateway, Apple, and more, installs Micron memory as original equipment. Micron works closely with these manufacturers to create the highest-quality products for both their systems and yours. As a division of Micron, Crucial guarantees that the memory you buy will be 100 percent compatible with your system, or we'll refund the price of the incompatible module.

What's your return policy?

Crucial_FAQ — Wed, 11 Nov 2009 18:53:05 GMT

It's very rare for customers to need to return their Crucial memory. However, if you do have a problem, we want to make receiving a refund or exchange as easy as possible.

If you have any problems with your memory during the free 30-day trial period, please visit our Returns page to request an RMA (return material authorization). We'll give you an RMA number that will help us track your return and make sure you receive your refund or exchange as soon as possible. We'll even pay for return shipping if it's our fault.

In the unlikely event that your memory fails after the free 30-day trial period, please call us! At Crucial, our limited warranty guarantees that your Crucial product will work properly.

Note: To protect our company against abuse of this policy, Crucial reserves the right to charge a restocking fee (up to 20%) at our discretion.

What is covered under the limited warranty?

Crucial_FAQ — Wed, 11 Nov 2009 18:52:40 GMT

We guaranteed that our products will be free from defects in both materials and workmanship affecting form, fit, and function. This policy only covers defects arising under normal use and does not include malfunctions or failures resulting from:

Misuse
Abuse
Neglect
Alteration
Problems with electrical power
Usage not in accordance with product instructions
Act of nature
Improper installation or repairs made by anyone other than Crucial Technology or a Crucial Technology-authorized third-party service provider.

If we determine that failure of the product(s) was not a result of a defect in materials or workmanship, we reserve the right to charge the customer for parts and labor at Crucial's current labor rate. We will, of course, advise the customer prior to assessing these charges or other charges associated with return of products.

For more details, see Crucial's terms of limited warranty.

How to Contact Customer Service

Crucial_FAQ — Wed, 11 Nov 2009 18:52:12 GMT

Your best bet for finding a quick answer is to search our Forum, which is available 24 hours a day, 7 days a week. Customer Service has limited hours of operation, but if you need to contact us, it's easy! Just click on the link below for your location, click "More contact options," and then select Customer Service to view our contact information.

US - www.crucial.com/contact
UK - www.crucial.com/uk/contact
EU - www.crucial.com/eu/contact

Note: Please do not use the "report abuse" feature to ask questions or request help. That feature is to be used for reporting abusive or incorrect posts, not to contact Customer Service.

READ ME FIRST: Warranty Guides and FAQs

Crucial_FAQ — Wed, 11 Nov 2009 18:51:36 GMT

We want all of our members to enjoy their experience in the Crucial forum community. Please bear in mind the following when asking for help:

1. Please do not post in all caps. This is unnecessary and makes the forums difficult to read.

2. Create new posts for your specific issue, unless a solution has been posted prior. (Use "search" function to find a solution that has already been posted. Do not change the subject headlines for other posts.)

3. Post a subject title that provides a clear indication of the problem you are experiencing. For example. posting something like "Major problem!! Look inside!" does not communicate anything about the issue you are facing.

4. Please provide the following information:

Make and model names of computer or motherboard. If you do not know this information, click on the following link to use our system scanner.

http://www.crucial.com/systemscanner/

When the scanner has finished, copy the URL from your browser's address bar and paste it into your post, so we can find the information.

Crucial Part Number. The one from the part, not the one from the scan result page (the two are different).

A detailed description of issue. Simply saying "part is not working" does not provide enough information to be able to give a detailed, helpful response.

Re: Shipment information

Crucial_maulmod — Tue, 10 Nov 2009 16:51:25 GMT

Hi dutsh,

I understand your concerns and I apologise if I was not clear.

We will ship your replacement order by UPS and there will be no shipping charge from us in the UK to you in Hungary (we cover this). As you are within the EU there also should not be any local duties applied when it arrives, however please check this with your local customs office to confirm for definite as this is something that is outwith our control.

I hope this helps.