Reply
Bit Baby
gomersall
Posts: 1
Registered: 07-15-2009
0

Guaranteed mac memory isn't working

My system is as follows:

 

Hardware Overview:

 

  Model Name: iMac G5

  Model Identifier: PowerMac8,2

  Processor Name: PowerPC G5  (3.1)

  Processor Speed: 2 GHz

  Number Of CPUs: 1

  L2 Cache (per CPU): 512 KB

  Memory: 512 MB

  Bus Speed: 667 MHz

  Boot ROM Version: 5.2.5f1

  Serial Number (system): W85230YSSDZ

 

 

Your memory application determined I needed part # CT442012. I ordered it, installed it, and witnessed a kernel panic. I tried everything, reinstall, zap pram, nothing works. The hardware check to my mac shows all PASSED on the extensive test (prior to memory install). Suggestions? I have applied for and received an RMA but this means I must pay for shipping. Why must I pay shipping when your products are guaranteed and  this is the RAM you suggested? Can I send it COD? Why doesn't your company supply a tech support phone number for help? For a company that exalts its excellent customer service you make it awfully hard to communicate with. Forums are fine but customers with immediate needs need to speak to a human...

Moderator
pamelaz
Posts: 213
Registered: 04-27-2009
0

Re: Guaranteed mac memory isn't working

Please see this thread on how to contact Customer Service: http://forum.crucial.com/t5/Warranty-Information/How-to-Contact-Customer-Service/td-p/498

 

Once you visit, you will see the hours and phone numbers for customer service.

----------------------------------

How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box

Still need help? Contact Customer Service