Storage Executive fails to update the firmware on my SSD

by Crucial Employee on ‎08-09-2016 02:14 PM - edited on ‎08-25-2016 02:40 PM by Moderator Moderator (2,579 Views)

Symptoms

Storage Executive gets some sort of error when trying to execute the update firmware option for an SSD within the program.

Diagnosis

There is something in the system which is interfering with Storage Executive, preventing it from intiating the restart, and subsequent loading of the Linux firmware updating boot sequence.

Solution

Depending on the nature of the error, there may be multiple fixes or workarounds. Here is a list of things you can check which may resolve problems with Storage Executive updating your firmware.

  • Make sure you have the most recent version of Storage Executive installed.
  • Disable any antivirus software which prevent the updater from initiating.
  • Ensure that you are not using RAID mode in the system BIOS settings, RAID will often prevent many of the features in Storage Executive from working with your drive, AHCI is the preferred mode. Refer to your system manufacture for any help with this setting.
  • If you are still not able to get the automated updater to work, use the manual boot file ISO for your SSD on our firmware webpage to manually execute the update.