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Bit Baby
ariesxflame
Posts: 1
Registered: ‎04-19-2010
0

16 GB Crucial not working at all

Hello.

I've had my 16GB Crucial USB/flash drive for over 6 months now and there has never been a problem with it (I use it with my windows vista laptop). That is, there was never a problem until 2 days ago. I only use the Crucial flash drive for pictures, and 2 days ago, I connected to the USB port and the computer wouldn't recognize it. I've tried connecting it to different computers as well, and all of a sudden no computer is recognizing it. Also, when it is connected it begins to heat up... What happened? Can this be fixed without costing me too much money?

 

All my pics are uploaded to the internet so I technically didn't lose my pictures, but how can I get the USB to work? Can I recover the pictures that are on the flashdrive?

 

Thank you so much for your help!

-Stephanie V.

Moderator
Crucial_Katana
Posts: 1,215
Registered: ‎04-23-2009
0

Re: 16 GB Crucial not working at all

in reply to ariesxflame

 

Please contact our Customer Support department or use the links on our RMA page to request an exchange. Be sure to use the proper link for your location, and reference this thread so they can see the troubleshooting you have done.

US Customer Service
US Warranty and Returns

UK/EU Customer Service
UK/EU Warranty and Returns

 

Katana,
US Moderator
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