09-15-2012 06:44 PM - edited 09-15-2012 06:47 PM
I recently purchased (2) 2GB DDR PC3-8500 ram sticks from a local store (micro center) for one of my side computer builds. I was having an issue with one of the sticks causing my motherboard to beep 3 times indicating a RAM issue. The motherboard I'm using is the Intel DG41Bi matx board.
I noticed that the 2 packages were identical and read CT25664BA1067 --- 2GB 240 - PIN DIMM 256MX64 DDR3PC3 - 8500 UNBUFF. The one RAM stick that does work has 16 visible chips, 8 on each side. The one that doesn't work however only has 8 chips on the sticker side. I thought that was a bit weird and I've gone back to micro center about 2 more times trying more sticks, but to no avail, every identical stick I exchanged for was 8 chips on the sticker side and caused the 3 beeps on power-up.
I was about to purchase more on newegg but I noticed the ones they had pictured are also 8 chips on the sticker side only so I didn't bother.
What should I do from here? Is there any way I can exchange this 8 chip module for a 16 chip module?
After always hearing how good crucial support is, I figured I'd come here & since I've been using crucial ram in all my builds with no issues, I never had a reason to until now.
Solved! Go to Solution.
09-17-2012 01:42 AM
We do supply both the 8 chip and the 16 chip versions of this memory.
However to guarantee you are ordering the 16 chip version you would need to order it over the phone with our customer service team. You can contact them HERE.
I am unable to tell if Newegg has the 16 chip low density memory, if you want to order direct from them you may want to phone them first to see what chips they have in stock.