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Bit Baby
HDClown
Posts: 1
Registered: 03-13-2010

Ballistix memory gone bad

On 8/13/2009 I purchased two 4GB (2x2GB) kits of Ballistix DDR 800 RAM from newegg.com.  Here is the actual item on newegg's site: http://www.newegg.com/Product/Product.aspx?Item=N82E16820148212

 

1 of the 4 sticks has can bad.  I have isolated it by testing each stick of RAM individual with Memtest86+ v4.0, allowing 100% of the tests to run for 1 full pass on each DIMM individually. 

 

The DIMM that fails has over 125 errors when the test is complete.

 

The information on the DIMM itself:

 

CL111B3.BC 103566

BL25664AA80A.16FE5, LEAD - FREE w/EPP

800Mhz 4-4-4-12 2.0V

 

How do I go about getting the single DIMM replaced? 

JEDEC Jedi
lordgllynn
Posts: 908
Registered: 06-08-2009

Re: Ballistix memory gone bad

You will need to contact Crucial Customer Support and return the whole kit. They will send you a new matched pair.