07-12-2016 03:45 PM
I ordered a Crucial BX200 240GB SSD on January 3rd, and it failed ~3 weeks later in my PC. I was doing a large data transfer, and it stopped writing and spat out tons of errors. Then, it showed itself as a FAT32 filesystem, and no other information. I suspect some of the memory chips have failed. Anyway, since it's within 3 years of purchase, I have finally gotten around to doing something about it. I no longer have the packaging anymore, which I seem to need in order to complete the RMA form, as it asks for some 5-6 digit code that was on the box. Is there any way I can RMA the thing without the box?
Thanks - Kyle
07-12-2016 03:59 PM
Yes, you may still RMA the drive without the box. Please email us directly using the contact information in my signature and we would be happy to help you out with this.
03-27-2018 04:58 AM
Hi, I have the exact same situation. I simply do not have the original box as I didn't expect failure and didn't realize I should always keep the box stored somewhere if it did fail. Can you please offer any help? Thank you!
03-27-2018 01:59 PM
@clamington Thanks for contacting us today. You do not need original packaging to send the drive back to us. What drive will you be submitting the RMA request for? We would be happy to provide you the material number, so that you may submit the request online.