Warranty Information

[harlemite55]

I received confirmation that my RMA request was received on Sept. 5, and I have not received an RMA # to date. I do not know what the turnaround time is but I think two weeks is a little long.

[Crucial_Katana]

Please send me a private message with the email address you entered on your RMA request, or with your RMA number, and I will look into the matter for you.

If it is urgent, I recommend contacting our Customer Support department, using one of the links below. Be sure to use the proper link for your location.

US Customer Service
UK/EU Customer Service

[Bworth]

Hi

I received my RMA order conformation email on september 2.

It is now the 19th and I have not received a RMA number.

-Bworth

[harlemite55]

Bworth,

 Wish us both luck!

Harlemite55

[Crucial_maulmod]

I'm sorry you have not received your RMA yet.

Bworth, I have found your request and sent an email with the details.

harlemite55, from what I can see, one of our reps emailed you on 8th September requesting more information in order to set up your RMA.  I have forwarded this again so please review it and reply to the email to get this processing.

Thanks