Warranty Information

[mjones]

Hi I sent my faulty memory back to your a few weeks ago and have heard nothing since or had any replacement memory. The RMA #40995490.

Can someone advise as I need this urgently.

Rgds

Mark Jones

[bsjone]

I also sent in my RMA and haven't heard anything or even received a confirmation email stating that they received it and are working on it. How long are we supposed to operate at a diminished capacity until we get a replacement.?  My RMA number was 40998501. UPS tracker shows you receiving it on the 8th, a week ago....

[Crucial_Katana]

bsjone,

UPS tracking shows that your replacement memory was delivered to location "dock" this morning. Please verify with the receiving dock on your end that they have received the order. If they haven't please contact our Customer Service via phone or chat for the quickest possible resolution.

US Customer Service

mjone,

I show that your replacement memory has been shipped out to you, and the fact that you have not received it concerns me. Since I am based in the US I am unable to address any situation with a UK order, so I will ask one of the UK-based moderators to look into this for you. I do apologize for the inconvenience.

[Crucial_maulmod]

Hi mjone,

I am sorry that your order has not yet arrived.  Please check your private messages for an update on this.

Thanks

[mjones]

OK Cheched my private message and their is a converstaion which has nothing to do with me, it's been weeks now and still no memeory. I have had to order memory from a diffrent company as you dont evan have a UK contact number. Can you refund the amount I paid for this or at very least if you say its been deliverd provide proof of this.

Rgds

Mark Jones

[Crucial_maulmod]

Hi Mark,

I have checked the message I sent you and confirm what I said was relevant to your enquiry.  Your order has not arrived and I have told you what we are going to do to resolve this situation for you.  I am not sure if you've received other messages and this has got mixed up.  I will send details again by private message as I do not want to post anything personal in the community for security reasons.

Please also note that the UK phone number can be found under More Contact Options>> Customer Service at the following link:

http://www.crucial.com/uk/contact/

[mjones]

Just seen it thanks think its all sorted, could have done with an email to inform me.

Rgds

Mark